Analysis isn’t starting or is stuck
Use a stable connection and the latest app version. Very long or low-quality footage can take longer or fail — try a shorter, clearer clip of a single round.
Get help with BJJ Vision AI
Most questions are covered below or in the FAQ. If you still need help, email support@threetwooneglobal.com.
Results look inaccurate
AI analysis is affected by video quality, camera angle, lighting and framing. A stable, side-on angle with good lighting usually produces clearer breakdowns. Treat results as training assistance.
Subscriptions and restoring purchases
BJJ Vision Pro is billed through the App Store (Apple ID) on iPhone or Google Play on Android. If Pro features are missing after purchase, use Restore Purchases in the app and confirm you are signed in with the same store account used to buy. Manage or cancel in Apple ID subscription settings or Google Play subscriptions.
Deleting your account and cloud data
In the app: Settings → Analysis → Delete Account & Cloud Data. You can also use the company delete-account page linked below.